We make every effort to ensure your order is fulfilled correctly and shipped using the best delivery methods available. Once an order has left the Sly Fox Fabrics facility and has been accepted at the post office or UPS, its fate is out of our control. If your package is lost, damaged or stolen, you must follow up with the carrier. Packages are sent USPS Priority or UPS Ground and are insured. Please contact us if you require assistance with your tracking information or need additional information.

You may use the following link to facilitate finding lost packages:

USPS -  https://www.usps.com/help/missing-mail.htm?

UPS - https://www.ups.com/us/en/help-center/claims-support.page


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